Privacy Policy
Who We Are
At craftedup, we prioritize your privacy and the trust you place in us. This Privacy Policy outlines how we collect, use, and protect your personal data. It also explains your rights and the measures we take to ensure your information is kept safe.
Important Notice:
craftedup does not sell, rent, or share your personal information with third parties.
1. Information We Collect
We collect personal information when you interact with our website, such as making a purchase or registering an account. The types of information we collect include:
- Personal & Contact Details: Name, email address, shipping and billing addresses, order history, and customer support interactions.
- Payment Information: Depending on the payment method you select, we may collect card type, partial card number, and other related details.
- Technical Data: IP address, login details (excluding passwords), browser type, language preferences, operating system, and device data.
- Marketing Preferences: Information about how you want to receive promotional communications from us.
2. Information You Provide
In addition to the data we automatically collect, you may choose to provide additional personal details, such as:
- Reviews, comments, and feedback.
- Location data during your use of our website.
- Social media interactions or content shared with us.
3. How We Use Your Information
We use your information to:
- Personalize your shopping experience.
- Process and manage your orders.
- Provide customer support before, during, and after your purchase.
- Send you marketing updates based on your preferences, if you have opted in.
- Improve our website and services.
4. Cookies and Tracking Technologies
We use cookies and Google Analytics to enhance your experience and improve our website performance. These technologies allow us to:
- Remember your preferences and login information.
- Display content in your preferred language and currency.
- Analyze website performance and track user behavior.
Note: You can opt out of Google Analytics tracking by using the following link: Google Opt-Out.
5. Email and Text Messaging
You may receive up to four text messages per month with information about new products and promotions.
Opt-out: You can unsubscribe at any time by emailing [email protected].
6. Data Sharing
We do not sell or rent your data to anyone. However, we may share your data with the following parties to facilitate our services:
- Payment processors (e.g., PayPal) to process your transactions.
- Shipping providers to deliver your purchases.
- Analytics services to enhance our website and marketing efforts.
- Legal authorities when required by law.
7. How We Protect Your Data
We use SSL encryption and secure servers to protect your personal data. Additionally:
- All payment transactions are processed securely via PayPal.
- We continually update our security systems to protect against unauthorized access.
Note: No system is entirely secure. We encourage you to use strong passwords and keep your login credentials confidential.
8. Data Retention
We retain your data as long as your account is active or as necessary to fulfill our services. Some information may be retained for fraud prevention, legal compliance, or as part of our terms and conditions.
9. Withdrawing Your Consent
You have the right to withdraw your consent to the processing of your personal data at any time by contacting us at [email protected]. Please note that withdrawing consent may affect your ability to use some of our services.
10. Accessing and Updating Your Information
You have the right to access and request changes to the information we hold about you. If you want to review, update, or delete your personal information, please contact us.
To request any changes, email us at: [email protected].
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted here and, if necessary, communicated to you.
Last Updated: [Insert Date]
For questions or concerns, contact us at [email protected].